04. Solution: HEART Framework

Solution: Using the HEART Framework for the Grocery Store Chain

## Things to Remember
Success metrics are important because they allow you to quantify how successful your project is. By identifying your success metrics upfront, it sets a clear target for the team to understand what is considered success.

Google’s HEART framework is a user-centered system that helps you to create metrics based on user goals.

Define Success Metrics Further Research

• Measuring the User Experience on a Large Scale: User-Centered Metrics for Web Applications

• How to Choose the Right UX Metrics for Your Product

• Startup Metrics for Pirates -- AARRR